A Safe Trip is an Enjoyable One
James River Runner Policies & FAQ's
Your safety is our top priority
What is your Cancellation/Refund policy?
Last minute cancellations or “no shows” will forfeit the full cost of trip reserved. Cancellations must be made 72 hours in advance for no penalty. If it is after the 72 hour advance you may reschedule your trip or have a gift card issued for the full amount. The reservation holder will be responsible for last minute cancellations/no shows of the whole group or partial group and payment will be charged to the card used to hold the reservation.
You may change the number of people in your group up to 72 hours before your trip. Cancellations or changes to group size must be made with the staff, messages left after hours will not be accepted. We DO NOT accept cancellations or changes to reservations via email, Facebook or answering machine. |You must speak with someone in our office between the hours of 8 am and 6 pm.
What is the age limit?
6 years old and a capable swimmer for Tubing and Rafting. 10 years old and up for solo Kayak and accompanied by an adult 18 or older.. 10 years and up accompanied by a capable adult 18 or older for Canoes
Do you have Group Rates?
We do offer Group Rates on most trips. Group rates start at 25 people and up as a single reservation and all payments and signed waivers checked in at one time by the group leader.
What is your alcohol policy?
* We simply will not provide outfitting services to those who choose to abuse alcohol and break the laws regulating its usage.
* There will be no open alcohol allowed in our parking lots, vehicles, put in or take out spots, or office.
* Open alcohol is against the law at put in or take out spots and public areas.
* Alcohol in our campgrounds is a personal choice, can be dangerous, and is not encouraged by James River Runners, LLC Those who abuse the privilege by exhibiting unreasonable behavior will be escorted out of the campgrounds with NO refund and will be subject to possible legal repercussions. Remember that your actions reflect on both you and your entire party.
* Public intoxication is against the law and local police will enforce this.
* The public is forewarned that enforcement roadblocks have become commonplace and designated drivers are a necessity for the safety of all of us.
*We reserve the right to restrict cooler items or check ID’s
*We will not put out coolers with glass bottles or hard liquor.
What if it storms, Bad weather policy?
We run rain or shine. If the forecast is spotty we plan to run until there is definite severe weather forecasted. We constantly monitor several radar and forecast sites daily. If we have to cancel trips due to impending weather we will do our best to reschedule and there will be no charges for JRR cancelled trips. We will not cancel trips for light or mild rain, and reservations will be held accountable unless arrangements have been made to reschedule.
Weather in the area can be unexpected and in the event a storm pops up while you are on the river we instruct you to pull of the river and seek safety and wait it out. Once the storm passes, you continue on your journey.
This is remote country and a self guided trip. Once on the river there is no easy access off until the takeout.
No pets, styrofoam coolers, or glass. No drugs or open alcohol on premisis. No flip-flops.
When should I get there / How late can I stay out?
Please arrive 30 min prior to your trip time to allow check in. All equipment MUST be returned no later than 6pm. Late fees of $40/person per hour apply after 6pm.
Do I need to rent river equipment to use the camping sites?
Yes. These camp sites are available ONLY to our river equipment rental guests.
Can I reserve a campsite?
Site assignments are subject to change but generally are reserved for each particular party. ALL CAMPERS MUST CHECK IN at the office upon arrival.
When is checkout time?
Check out time 10AM.
What is your RV policy?
We are unable to accommodate RV’s and large trailers due to an elevated railroad crossing going to our campgrounds. TENT CAMPING ONLY.
What is your Noise/Generator Policy?
Out of respect for all enjoying the campgrounds there are no generators permitted and quiet hours are from 10pm to 6am and is stricktely enforced. No loud motors or amplified music during quiet hour please .
James River Runners reserves the right to change trip itineraries, watercraft or camp sites due to changing water conditions or group numbers as needed.
We will do our best to keep requested sites and itineraries but all reservations are subject to change without notice and refunds will not be given for change of trip details.
James River Runners reserves the right to deny service to anyone we deem incapable or unfit for the activity chosen.
Prices are subject to change without notice although we do our best to honor advertised prices.
All participants MUST be able to swim for all activities and fill out the required waiver/contract.
Footwear is required at all times on and off the water.